WHAT IF THE PILE DOESN’T MATCH ANY PET? IS THERE STILL A FEE?
That means the offender isn’t in the database yet. It could be a visitor to the area or someone who didn’t contribute a sample when required. There is still a fee for testing the pile, but the unknown profile will remain in the database, and a match will be identified later if the depositor ever contributes a cheek swab sample. There is no fee to retest any samples we find no matches for on the initial test.
We also recommend sending solid samples. Do not collect pet waste that is liquid or has visible mold. If not shipping same day we recommend refrigerate until shipping. These suggestions will increase the longevity of the DNA sample.